When you proceed with your order, we take that as you have read and agree to our terms of service listed below. The following terminology applies: "Client", "You" and "Your" refers to the person who's account the hosting is registered to. "Hosting Me", "Us", "Ourselves" and "We" refer to Hosting Me as the company.
All hosting services provided by Hosting Me may only be used for lawful purposes. Sites that promote any illegal activity or present content that may be damaging to our servers, or any other server on the Internet and/or links to such materials are prohibited and will result in your account being suspended immediately and if the offending content is not removed your account will be terminated - no refunds or credits will apply.
All UK and non-UK domains are registered immediately therefore once payment has been received we cannot issue a refund. Domains are provisioned through our registrar partners eNom or ResellerClub. As such we cannot guarantee the availability of a particular domain, however any charges incurred in the registration of a domain which is subsequently found to be unavailable will be refunded in full.
Please note that the registrars may reject a registration if invalid information is provided at the time of order. We do not take responsibility for checking that the information you provided is correct. You must check that the domain registration has been completed and the information provided is correct, to do this check the ‘Domain Registration Confirmation’ email. If you have not received such email, please contact us so we can investigate into what has happened.
We will send out reminder emails before your domain expires. These emails will go to the email address on the account. It is your responsibility to ensure to ensure your contact details are kept up-to-date. We take no responsibility for any domain that fails to renew due to your contact details being incorrect. If you do not wish to renew your domain, you can disable ‘Auto-Renew’ in your ‘Client Area’ or contact us within 14 days of renewal and we’ll arrange to have it canceled.
If you do not renew your domain before its expiry date it will have all services we provide suspended and you will have up to 30 days (protected period) after to renew the domain name at the original renewal fee. After 30 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar. We can not guarantee the renewal of the domain name thereafter.
Free domain name
We offer a free .co.uk domain name with every cloud web hosting plan (except VPS Servers). The domain is free for as long as you have a cloud web hosting plan with us. If you choose a premium domain like .com, this is not included in the price and you will be charged accordingly.
Please note: If you cancel your cloud web hosting plan within the first 6 months, we may at our discretion charge you for any fees we incurred at the time of registration.
Bandwidth/Disk Space Usage
Some of our plans offer an 'unlimited' service, meaning we do not actively limit your account on disk space or bandwidth. This is subject to fair use and any customer using a high amount of bandwidth or disk space may be advised to upgrade to a bespoke solution and billed accordingly. In other cases, we may migrate your account to a different server better suited for your needs.
Any attempt to cause harm to one of Hosting Me’s servers or one of our customers servers is strictly prohibited. As one of our customer you are responsible for any sub-accounts you may have. Should we be alerted to an attempt to abuse our servers, your account will be immediately suspended while we investigate and if necessary terminated.
Refusal of Service
At our discretion, we reserve the right to suspend or terminate one or all of your services with us.
You’ll receive an invoice from us on a monthly/yearly basis depending on your plan type. Payment will be taken automatically if you’ve setup recurring payments with one of our payment partners otherwise you’ll need to ensure you arrange payment before the due date. If we attempt to take payment and something goes wrong, your account may be suspended and/or terminated.
It is your responsibility to ensure you keep your personal information up to date. We will not be held responsible for any loss of business if your account is suspended and/or terminated.
Please note: We do not personally store or record your credit/debit card details and payments are handled by Stripe or PayPal.
Money back guarantee
Should you not be 100% satisfied with our service, you can request a full refund by contacting us and we'll be happy to assist. Find out below which services and addons our money back guarantee extends too:
- Cloud Web Hosting:28 Days
- Weebly Site Builder:28 Days
- SSL Certificates:28 Days
- Code Guard:28 Days
Please note: If you cancel your cloud web hosting plan within the first 6 months, we may at our discretion charge you for any fees we incurred when registering the free domain.
If you have signed up for an annual plan and decide to cancel mid-way through, we are not obliged to refund any remaining months. If you decide to cancel you acknowledge and understand all files, hosting accounts and mailboxes will be deleted and as such, your website and any associated data will no longer be available.
We are unable to cancel or refund any domain names you have purchased.
Limitation of Liability
We will not be held responsible for any damages or loss of business which may arise from our servers going offline or being unavailable. We also take no responsibility for any damages or loss of business if your account is suspended or terminated.
Although we take regular backups of your hosting account including your files, databases, emails and more we still highly recommend that you regularly take a backup of your data. We will not be held responsible for any loss of data caused by hardware malfunction, staff/user error, account suspension/termination or other causes which could lead to data loss.
Account activation happens automatically after you successfully accept these terms of service and payment has been received.
We’re proud to offer a 99.9% service uptime guarantee based on a 12-month average across our hosting platforms.
From time to time we’ll need to perform planned maintenance or upgrades to our platform which may result in some downtime. In the event of such maintenance, we’ll notify you before hand so you can make any necessary arrangements. Where possible we’ll perform all maintenance overnight (GMT/BST) to minimise disruption.
Acceptable Use Policy
We strictly prohibit the sending of bulk information over the internet and maintaining an open SMTP relay as it can overload our network causing disruption to our customers. We will investigate any complaint which is sent to us and if required suspend accounts until such time that account is no longer sending spam.
We do not allow our platform to be used for Audio/Video streaming. Any account found to be doing so will be suspended or terminated without any prior notice.
File Storage / Online Backups
You must not use our hosting platform for storing large amounts backup or file storage. Any account found to be abusing this will be suspended and given the chance to remove these files. if these files are not removed the account will be terminated.
We do not allow our platform to be used to offer out free hosting. Accounts found to be offering free hosting to sub-accounts will be suspended and/or terminated along with any sub-accounts you may have.
Obscene Speech or Materials
Using our platform to store, display, transit or advertise adult contact in any form is strictly prohibited. Any accounts found to be doing so will be terminated without warning and the respected law enforcement agencies will be alerted.
Distribution of Internet Viruses, Worms, Trojan Horses or Engaging in Other Destructive Activities
Distributing information regarding the creation of and sending Internet viruses, worms, Trojan horses, pinging, flooding, mail bombing or denial of service (DDOS) attacks. Also, activities that disrupt the use of or interfere with the ability of others to effectively use the network or any connected network, system, service or equipment.
Destructive activities include inviting, either directly or indirectly, an attack (such as a DDOS) against our platform. Such invitations include inviting third parties to attempt to compromise the security of our platform or knowingly participating in an external attack (such as a DDOS) which results in retaliatory action from a third-party.
Facilitation a Violation of this AUP
Advertising, transmitting or otherwise making available any software, program, product or service that is designed to violate this AUP, which includes the facilitation of the means to spam, initiation of pinging, flooding, mail bombing, denial of service attacks and piracy of software.
Engaging in activities that are determined to be illegal, including, but not limited to, advertising, transmitting or otherwise making available ponzi schemes, pyramid schemes, fraudulently charging credit cards, publishing or threatening to publish private data and pirating software.
Engaging in activities, whether lawful or unlawful, that we determine to be harmful to our subscribers, operations, reputation, goodwill or customer relations.
Last updated: February 2019